Turf Parts Representative - Chicago Metro
Location: Chicago and surrounding areas
Starting Range: $25 - $28 /hour
The Parts Representative receives and processes parts orders, provides excellent customer service and supports the equipment sales team by generating and leads over the phone.
Essential Functions
- Receive incoming calls in a professional and friendly manner and deliver consistent, quality customer service and satisfaction
- Provide quotes, enter orders and request part transfers
- Communicate with customers to resolve problems and concerns
- Expedite shipments and proactively communicate with customers regarding issues or delays
- Fulfill and ship orders
- Participate in lead generation and follow-up strategies, including cold-calling, to reach specific customer segments
- Build relationships and rapport with current and potential customers to encourage future sales
Other Responsibilities
- Coordinate equipment demonstrations for customers
- Attend training as required
Qualifications
- Excellent interpersonal skills and the ability to communicate and negotiate with people at all levels
- Ability to work independently and balance multiple priorities and demands simultaneously
- Detail oriented to ensure accuracy of parts information and order entry
- Basic computer skills including the ability to use Microsoft Office applications and operate industry-specific software
Special Considerations
- Most often, work is performed in an indoor office setting, however outdoor work is occasionally required
- In general, work occurs during regular business hours, Monday – Friday; evening and/or weekend hours may be required during peak seasons and to meet deadlines
- The demand of this position often requires a medium level of physical endurance. Work requires a minimum exertion of 50 lbs. of force occasionally and 10 - 25 lbs. of force frequently to lift and move objects.
- Noise level associated with this position is usually moderate but can fluctuate between being occasionally quiet and sometimes very loud.
- While performing the requirements of this job, employee is required to sit for extended periods of time. Walking, reaching, bending, stooping, kneeling, crouching are also frequently required.
- Feeling, handling and grasping with the hands when handling small parts is required
- Must be able to climb stairs and use a stepladder
Pay and Benefits
- $25 - $28 starting range
- Company provided cell phone
- Full Benefits Including: Medical, Dental, Vision, FSA, Life, 401(k) with Matching Contribution, Paid Time Off, Paid Parental Leave, EAP, Supplemental Benefits